Frequently Asked Questions

Welcome to the Frequently Asked Questions page. Many of the more common questions about MyAccount can be found here.

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When will my EA+ benefits go into effect?
Your EA+ benefits will go into effect immediately once you have successfully completed the enrollment and payment process. Your official EA+ Identification Card will then be mailed to you in your Welcome Packet. This customized I.D. lists your account number and toll-free phone numbers (You'll want to keep this I.D. in your wallet. Most people tuck it right next to their medical plan I.D. card.). Then if you're suddenly faced with an emergency, just call the toll-free Emergency Assistance hotline which is available 24 hours a day, 365 days a year.
Do I have to take a medical exam, blood test, etc. to be eligible?
No! There are no physicals required. Your acceptance is guaranteed if you are a member.
What are the telephone hours for customer service?
Telephone customer service is available to you. The operating hours are listed at the top of the webpage and on the "Contact Us" page of the website. The service center is closed on the following major holidays: New Years, Presidents Day, Memorial Day, Independence Day, Labor Day, Thanksgiving and the following Friday, Christmas Eve, Christmas and New Years Eve.
What is the fax number for customer service?
Customer Service: 602-713-9004
How do I make a payment on my account?
You can make a payment on your account either through My Account or by calling the number listed at the top of the webpage and on the "Contact Us" page of the website.
How do I update my residence address, email or phone number for my account?
Access My Account and click "Update My Personal Information". Change as needed and click "update" to finalize your changes.